We pick and dispatch orders every working day, and aim to pick and pack your order within 1-2 working days of you placing it. After this, your parcel will be dispatched by your chosen delivery method. Please note that working days are Monday – Friday and do not include bank holidays.
Whilst the vast majority of the parcels we send will reach their destinations in Thailand within the usual delivery times, occasionally parcels get delayed and take longer than normal. If after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate. We send all our Thailand and International parcels via trackable services – your tracking number can be obtained from meru GROUP Company Limited, TheBearTravel Division, 50/29 M. 3 Na Chom Thian, Sattahip, Chon Buri, 20250 Thailand, Company Reg #020 555 3013 044